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Debra Williams/RN
Chaplain Susan Canteen offered over 20 years of dedicated spiritual care at CVH, providing comfort, advocacy, and support to patients and staff across all faiths.
Dr. NDS
Reverend Canteen led weekly spiritual groups that uplifted and encouraged patients, tailoring her support to meet their unique needs and helping them grow in faith.
Rev. Lisa O’Connor
Rev. Canteen brings compassion, clarity, and hope to every space she enters. Her calming presence and adaptability foster healing across diverse communities.
Tanya Durham
Chaplain Canteen led a women’s group that offered me healing, connection, and spiritual growth. Her gentle guidance created a safe space that continues to inspire strength and hope.
Debra Williams/RN
Chaplain Susan Canteen has provided chaplaincy services at Connecticut Valley Hospital for over 20 years. Chaplain Canteen provided services for individuals dealing with mental health and addiction issues. She served in a multifaceted role as a member of the CVH’s multidisciplinary healthcare team. She provided holistic support that extended beyond the purely medical and psychological concerns of both clients and staff The variety of services she performed benefited the clients, the staff and enhanced the overall quality of care for the individuals we served. Captain Canteen provided spiritual support, emotional comfort, and ethical guidance to patients, family and staff. She provides services on individual basis and group basis, she also provided bibles, religious literature to individuals. She collaborates with other community chaplaincy services to support the needs of clients who need support from other denominations. Her service helps individuals cope with stress, grief, existential concern, fostering a sense of hope and meaning which at times have significantly impacted the mental health and recovery journey of the clients during their hospitalized stay. She offered crisis intervention, grief and bereavement counseling. She was also an advocate for the clients, and sometimes that helps to bridge a gap between the patients and the mental health treatment team. She provided end of life/last rights services at bereavement times when clients passed away. Providing support for these clients on the unit, family and staff. Chaplin Canteen respected diversity, at times dealing with sensitive matters, supporting people from all religious faith, spiritual traditions, or sometimes no traditions, ensuring that care and respect for the patient and individuals at all times. Chaplin Canteen also was a great support for the staff providing crucial emotional, spiritual support and counseling. Her support helped mitigate staff burnout and the stress of working in a high stress environment. Chaplin Canteen professionalism, compassionate and caring nature whose specially trained skill set supports belief systems across faiths and cultures. The trust that she establishes with patients transfer to other members of the team and leads to better care and better outcome.
Dr. NDS
Reverend Canteen led a spiritual group in my unit. She provided support to patients who presented with a wide range of challenges. She was able to tailor her interventions to the unique needs of our clients, while leaving them encouraged and uplifted. Our patients looked forward to the group every week and appreciated the opportunity to learn and grow in their faith.
Rev. Lisa O’Connor/Business Owner
I wholeheartedly commend Rev. Canteen for the extraordinary way she serves both individuals and communities. With remarkable compassion and wisdom, Rev. Canteen walks alongside people in every season of life-offering comfort in sorrow, strength in uncertainty, and tailored counseling for various life situations. Her presence has a unique way of bringing peace to moments of crisis and clarity to situations of confusion. She does not simply offer words, but embodies a calming and supportive presence that reminds people they are not alone. Whether ministering one-on-one or guiding an entire community, she consistently fosters unity, healing, and hope. Her service as a Chaplain is not confined to a pulpit or sanctuary; instead, it extends into hospitals, schools, prisons, workplaces, military, individuals, families and neighborhoods. Wherever there are souls in need of comfort, counsel, and hope. What makes Rev. Canteen’s work exceptional is not only the depth of her compassion, but her adaptability she knows to serve the needs of individuals and institutions of diverse cultures, beliefs, and experiences, offering guidance for what the situation requires. Rev. Canteen ministry is marked by a genuine commitment to serve the human spirit with love, integrity, and unwavering faith. Her work is a true gift to all who encounter, and her impact continues to ripple far beyond the moment of service.
Tanya Durham/MHA/Life Group Attendee
My experience with and in Chaplain Canteen spirituality groups, I would have to say, I am deeply grateful for the opportunity to be part of the women’s groups and to experience the chaplainship that supported me in ways I didn’t even realize I needed. Together, she created a safe space where I could share my feelings openly, which has greatly enriched both my personal and spiritual life.
Her Chaplaincy's unique leadership brought sincerity, wisdom, and gentle guidance to every session. Her ministry has the power to touch lives across generations and denominations and non-dominations across the globe, offering hope, healing, and support to many.
Her women’s group fostered meaningful connections among women of all ages. It left a lasting impression on my heart by cultivating peace, love, respect, and empathy that will help you find your Holness, as we share our life experiences and challenges. Through prayer and understanding, we are encouraged by one another and find renewed strength to continue forward
Services
Virtual Chaplaincy
Confidential and faith-based support for emotional and spiritual needs. We help individuals navigate grief, stress, and life transitions. A safe space to talk, reflect, and receive prayerful guidance.
Psychological First Aid (PFA)
Short-term, faith-informed support for moments of acute stress or crisis. PFA helps you stabilize, ground yourself, and feel supported right away. It offers immediate care and guidance, but it is not therapy.
Prayer & Encouragement
Confidential prayer and encouragement for whatever you’re facing. Each request is met with care, faith, and compassion. A dedicated space to be covered in prayer and support.
Certified Mediator Services
Neutral, faith-sensitive mediation to help everyone communicate clearly and reduce conflict. We guide conversations so parties can understand each other and work toward practical agreements. This is facilitative support focused on resolution, not legal advice or arbitration.
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Best Value
Maternity Support Plan
350
Every month
Monthly prenatal or postnatal check-ups
Ultrasound imaging and fetal health monitoring
Lactation consultation and breastfeeding support
24/7 access to an on-call midwife or OB-GYN
Wellness Essentials Plan
199
Every month
Annual comprehensive health check-up
Monthly virtual consultations with a healthcare provider
Basic blood panel (cholesterol, glucose, etc.)
Access to personalized health tips via the clinic’s app
Best Value
Total Care Plan
295
Every month
Biannual health screenings and detailed reports
Advanced bloodwork (hormonal analysis, vitamin levels)
Unlimited access to a nutritionist for meal planning
Stress management workshops or yoga sessions
Choose your pricing plan
Find one that works for you
Compassion in Every Connection
Bringing hope, healing, and spiritual support wherever you are.
Offering compassionate, emotional, and spiritual guidance for individuals, families, and healthcare professionals, whether in person or through our virtual care services. We’re here to walk with you through life’s most challenging moments.
Meet Your Chaplin
Chaplain Susan Canteen is a distinguished hospital, hospice, and community chaplain with more than 40 years of dedicated service in healthcare and over two decades of specialized experience in behavioral health and addictions medicine. Her work reflects a lifelong commitment to promoting healing, recovery, and emotional well-being across diverse populations. As a non-denominational chaplain, she brings a unique blend of professional expertise, cultural sensitivity, and spiritual insight to every setting she serves. Throughout her career, she has stood alongside individuals, families, and organizations across the Northeast, guiding them through life’s most challenging seasons with strength, dignity, and compassion. Whether in the quiet halls of a hospital, the tender space of hospice care, or the heart of the community, Chaplain Canteen continues to serve as a steadfast presence of comfort, understanding, and restoration.
HopeLine Chaplaincy Care
Our Mission
HopeLine Care Chaplaincy exists to meet people where they are, with prayer, presence, and practical care. We provide confidential, faith-informed support through virtual chaplaincy and rapid prayer responses, using Psychological First Aid when acute stress calls for grounding and next steps. Our services are interfaith-sensitive and accessible to individuals, families, caregivers, and helping professionals, including mediation when conflict needs a neutral guide. We commit to clear scope, timely follow-up, and referral to clinical or community resources whenever that is in your best interest.
Chaplain Susan Canteen provides hospital, hospice, and community chaplaincy care, along with grief and bereavement support, spiritual pastoral counseling, and recovery-focused guidance for those facing behavioral health or addiction challenges. She also offers staff support, mediation, workshops, and consultation services for healthcare and community organizations.
Yes. Appointments are typically scheduled in advance to ensure each person or organization receives personalized care. However, urgent or time-sensitive requests are accommodated whenever possible.
Chaplaincy services are generally not covered by insurance. Many individuals connect through hospital, hospice, or community partnerships. For private sessions, flexible and affordable options are available upon request.
Nothing specific is required. You may wish to reflect on the topics or concerns you’d like to discuss. If your session is part of coordinated care, any relevant contact or support information can be helpful.
Same-day appointments are rare but may be available based on scheduling and the urgency of the situation. Chaplain Canteen strives to respond promptly to those in need of immediate support.
Help & Support
Frequently Asked Questions
Finding spiritual and emotional support during life’s challenging moments can raise many questions. Chaplain Susan Canteen is dedicated to making that process as comfortable and accessible as possible. Below are answers to some of the most common inquiries about her chaplaincy services and how she supports individuals, families, and organizations..
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